Staff Management: 8 Direct Reports (Service Technicians)
Hire, train, and evaluate service technicians
Create work schedules and assign tasks to team members
Provide guidance and support to team members
Address and resolve any employee issues or conflicts
Customer Service:
Ensure high levels of customer satisfaction by addressing any concerns or complaints related to service
Develop and maintain strong relationships with customers
Collaborate with sales team to identify and pursue new service opportunities
Inventory Management:
Monitor and maintain inventory levels of service parts and equipment
Coordinate with procurement team to order necessary supplies
Conduct regular inventory audits to ensure accuracy and minimize waste
Budgeting and Cost Control:
Develop and manage service department budget
Identify and implement cost saving measures
Monitor expenses and ensure they are within budget guidelines
Quality Control:
Establish and maintain quality assurance standards for service department
Conduct regular inspections and audits to ensure compliance
Implement corrective actions as needed to improve service quality
Safety and Compliance:
Ensure service department follows all safety regulations and guidelines
Develop and implement safety training for service technicians
Stay up-to-date on industry regulations and make necessary adjustments to comply
Reporting and Communication:
Prepare and present regular reports on service department performance
Communicate regularly with upper management on service operations and any issues or concerns
Collaborate with other departments to improve overall company performance.
Team Management:
Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
Conflict Resolution: Ability to address conflicts within the team professionally and constructively.
Motivational Skills: Inspire and motivate team members to achieve their best.
Adaptability:
Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.
Decision Making: Make informed decisions based on organizational goals and guidelines.
Requirements
Preferred: bachelor's degree in Business Administration, Supply Chain Management
Industrial equipment experience
In-depth understanding of inventory management principles and practices.
Experience with developing and implementing inventory management policies and procedures.
Excellent organizational and time management skills.
Strong analytical and problem-solving abilities.
Effective communication and interpersonal skills.
Proficiency in inventory management software and systems.
Xylem does not provide visa sponsorship for this position
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At Xylem, you'll not only contribute to solving water issues but
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is seeking a Branch Manager to lead the iconic Flygt Submersible brand - a pioneer in water and wastewater innovation. This role is about more than operations and performance; it's about driving solutions that help communities move, treat, and protect one of our most vital resources: water.
If you're passionate about leading high-performing teams, building strong customer relationships, and making a real impact in essential infrastructure, this is your chance to shape the future of sustainable water solutions with a global industry leader.
Xylem · Malvern