Operations Analyst

About the role

Make an impact behind the scenes of a world-class wellness experience. Join the Walton Family Whole Health & Fitness Center, managed by HealthFitness, as a Solutions Analyst where you'll lead and optimize the technology that powers one of the most innovative corporate fitness environments in the country. This role sits at the intersection of operations and technology-owning Club Automation and related digital tools, driving smart solutions, and partnering across teams to elevate the member and staff experience. If you enjoy solving complex problems, improving systems, and helping teams work smarter, this is an opportunity to shape how wellness is delivered at scale. Responsible for leading, supporting, and optimizing all technical solutions used by the Walmart onsite team. Analyzes operational needs and recommends or develops effective technical solutions. Oversees the Club Automation application and all related digital tools, including implementation of new programs, system configuration, auditing, troubleshooting, and ongoing account support. Accountable for training staff on Club Automation and any new technologies introduced within the Walmart portfolio. Works closely with internal partners-including Solution Development, Financial Operations, Product Innovation, Reporting, and Implementation-as well as onsite teams and the client. Key Accountabilities: Consults with internal partners (Client Solutions, Reporting, onsite teams) and the client to understand client needs for member management systems configurations (i.e., Club Automation) and other products including but not limited to (WeStrive, Engage Pro, Summer Camp software, etc.). Maintains a strong understanding of operational processes, products, integrations, systems, and impacts to client deliverables. Consults with client IT for successful implementation of solutions. Works effectively with client-specific vendor partners to benefit HealthFitness and our client. Manages and/or coordinates staff access to products based on established best practices. Helps support technology solutions and manage on-going client maintenance/issues quickly and efficiently. Manages ongoing client requests throughout the year. Configures on-going product updates to ensure the best user experience. Documents onsite configurations and operational processes for transparency and recall. Documents client needs and articulates rationale for operational direction. Learns and masters necessary hardware needs for identified solutions. Creates and performs testing for newly implemented products, working back with our Client Solutions and onsite teams. Works with the appropriate teams (Client Solutions, Reporting, etc.) to create on-going training opportunities for staff to understand and benefit from features/functionality of solutions. Creates and facilitates formal trainings for new associates. Develops onsite-specific job aids for quick reference by associates. Customer Support Responds to and triages support tickets. Resolves tickets in with relevant feedback to the submitter and to the client. Business Operations Acts as administrator and data steward for Business Master, Contract Metadata, and Client Contract Management System; ensure accuracy by partnering with Finance, Product and Client Success teams. Develops and maintains user interfaces in Microsoft Power Apps and Power Automate for existing SharePoint lists/libraries. Coordinates completion of client assessments and questionnaires (ex: ITQ, ESG, etc.). Minimum Requirements: Three (3) or more years' experience in a product management, implementation, operations, or related role. Bachelor's Degree in Health Management, Computer Science, Business or related discipline or equivalent combination of education and experience. Proven ability to be consultative in client facing meetings to drive to a solution. Proficient in Microsoft Office tools such as Word, Excel, PowerPoint, Teams, and Project. Strong verbal and written communication skills including presentation skills. Excellent interpersonal communication skills including the ability to interact and collaborate with all levels of associates in the organization. Strong analytical and critical thinking skills including demonstrated ability to translate requirements into client solu