Senior Chatbot/Voice Enablement Developer
External
Unisys · Budapest, HungaryPrepare for this interview
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What success looks like in this role: About Unisys Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions. With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries-from government to financial services-transform their operations and achieve mission-critical outcomes. Join us and be part of a team that's redefining what's possible through technology. Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility). Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT. Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices. You will be successful in this role if you have: 3+ years experience in Software Engineering/ Data Engineering/ AI projects with 1+ year experience in conversational/GenAI (chat and voice). Expertise in Azure, Azure AI Foundry, Azure AI Search or similar AI API´s (Anthropic, Open AI, etc.) Strong backend development skills (Python(Must-have), C# (nice-to-have) , REST APIs). Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices. Ideally working experience in LLM/NLU orchestration, Vector DB´s and whisper/voice models and familiarity with WebRTC services Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment. Strong learning patterns and learning motivation Strong written and verbal communication skills in English
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