Answer inbound calls from members and customers regarding prescription cost-saving opportunities
Educate members on how to identify and realize savings using Rx Savings Solutions tools and services
Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation
Make outbound calls to members who request support through the online portal or auto-dialer
Coordinate internally to resolve member issues accurately and efficiently
Conduct basic research related to pharmacy pricing and medication options
Clearly explain the benefits and value of Rx Savings Solutions services
Deliver exceptional customer service in every interaction
Perform other duties as assigned by management
Basic Requirements:
Typically requires 3+ years of related experience
Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments
Ability to communicate professionally and empathetically with members and colleagues
Demonstrated ability to multi-task, problem-solve, and manage deadlines
Proven ability to handle confidential information in a regulated environment
Comfort navigating computer systems and multiple applications
Working knowledge of Microsoft Outlook and Excel (or willingness to learn)
PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire
Why Join Rx Savings Solutions (McKesson):
Mission-driven work that directly helps people afford their medications
No weekend shifts and predictable weekday schedule
Competitive benefits package
Collaborative, supportive team environment
Hybrid work flexibility after successful onboarding
Our Base Pay Range for this position
$18.23 - $30.38
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, g
Benefits
Health insuranceEquity / stock optionsPerformance bonus
Additional Information
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, delivers an innovative, patented software solution that helps consumers make informed healthcare decisions at the lowest possible cost. Founded by pharmacists and software engineers, we partner with employers and health plans to improve access, affordability, and outcomes for prescription medications.
We are seeking a Pharmacy Technician Call Center Representative (B3) to join our member support team. In this role, you will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape. This is a full-time position based in Overland Park, Kansas , with a hybrid work option following onboarding.
Work Schedule & Location:
Primary shift: Monday-Friday, 10:30 a.m. - 7:00 p.m.
Training period (first ~60 days): Monday-Friday, 8:00 a.m. - 4:30 p.m.
Training location: On-site at corporate headquarters (435 & Nall, Overland Park, KS)
Post-training: Hybrid work arrangement with some work-from-home flexibility
Mckesson · KS, Overland Park