Mortgage Loan Coordinator Manager

Requirements

• Five (5) years of progressive experience in a progressive financial and/or lending setting. Mortgage operations, loan coordination, processing, underwriting, or closely related roles preferred.
• Three (3) years leading teams, implementing process improvements, and adapting to evolving industry technology.
• Education
• A bachelor's degree in business, finance, economics, data analytics, or a similar area is preferred. However, candidates without a degree can qualify if they have three additional years of progressive experience in financial or digital workflow management.
• Additional certificati

Additional Information

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Mortgage Loan Coordinator (LC) Manager is a member-focused leader and coach responsible for leading a team of approximately 15 Mortgage Loan Coordinators. This role emphasizes training, development, and consistency while partnering across Mortgage Operations to solve problems, improve outcomes, and elevate the member experience. The LC Manager leverages deep experience with Loan Origination Systems (LOS), specifically Encompass, to drive pipeline performance, quality, compliance, and service excellence. Job Description LOCATION Tanner Building - Hybrid: 7167 S Center Park Drive West Jordan, UT 84084 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Develop and execute strategic plans for the Mortgage Loan Coordinator team, aligning talent development, automation adoption, and process optimization with organizational goals and industry trends. Leverage advanced analytics and AI-powered coaching tools to conduct data-driven one-on-ones and provide personalized, real-time feedback for continual team growth and performance elevation. Design, implement, and regularly refine standardized workflows and best practices within the Loan Origination System (LOS), integrating automation and digital solutions to achieve high-quality, scalable execution. Anticipate future skills gaps by partnering with Learning & Development and technology teams to deliver targeted, forward-looking education on emerging guidelines, workflow automation, and Encompass enhancements. Mentor and empower Loan Coordinators to become experts in mortgage technology, digital workflows, and innovative problem-solving, preparing the team to thrive in a rapidly evolving, tech-enabled environment. Foster a culture of strategic accountability, continuous process improvement, and shared ownership of results by embracing agile methodologies and automation-driven performance metrics. Oversee daily and predictive pipeline activity within Encompass, utilizing automation and intelligent routing to ensure loans progress efficiently and accurately with minimal manual intervention. Monitor production, quality, and service metrics using advanced LOS data analytics and predictive modeling to proactively identify trends, eliminate bottlenecks, and drive strategic improvements. Provide escalation support for complex or exception files, leveraging automated tools and AI-driven insights to resolve underwriting challenges and time-sensitive transactions efficiently. Ensure robust file management, digital documentation standards, audit readiness, and compliance with evolving industry regulations (TRID, RESPA, HMDA, etc.) through automation and workflow integration. Collaborate cross-functionally with Underwriting, Closing, Training, Secondary Market, and Sales to develop and implement digital solutions that enhance mortgage fulfillment outcomes and member experience. Champion a member-first experience by deploying proactive, transparent, and automated communications at every stage of the mortgage journey, ensuring timely updates and satisfaction. Lead and participate in LOS enhancements, process automation initiatives, and digital transformation projects to continuously drive operational efficiency and future-proof mortgage operations. Maintain and expand advanced working knowledge of Conventional, FHA, VA, USDA, Freddie Mac, Fannie Mae, and portfolio guidelines, leveraging digital resources and AI-driven compliance tools to support team performance. Translate regulatory and guideline changes into automated, scalable workflows within Encompass, ensuring the team remains audit-ready, operationally disciplined, and strategically aligned with future requirements. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

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