Ashland Restaurant Server (PM Shift)

About the role

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Responsibilities

• Guest Experience & Service Excellence
• Greet guests in a polite, warm, and professional manner in accordance with Loews Hotels standards.
• Present menus, provide detailed explanations, and offer personalized food and beverage recommendations, including upselling when appropriate.
• Accurately take and fulfill guest orders, noting special requests and dietary needs while communicating clearly with kitchen and bar teams.
• Maintain current knowledge of all menu items, including ingredients, preparation methods, pairings, presentation, and timing.
• Provide attentive, responsive service by anticipating guest needs and ensuring a seamless, enjoyable dining experience.
• Check in with guests regularly to ensure satisfaction and promptly address any concerns.
• Ensure all food and beverage items meet quality, presentation, and brand standards prior to service.
• Food & Beverage Service
• Serve food and beverages efficiently and professionally, ensuring accuracy and timeliness.
• Refill beverages, clear courses, and reset tables to maintain proper flow of service.
• Answer questions regarding menu items, beverages, and cocktails with confidence and professionalism.
• Support bar operations as needed in collaboration with bartenders and team members.
• Cash Handling & Point of Sale Operations
• Accurately record guest orders and process transactions using the POS system.
• Collect and process pa

Requirements

• Service Expert: A professional dedicated to delivering exceptional hospitality with outstanding communication skills.
• Detail Focused: A team player committed to creating memorable guest experiences through precision and care.
• Problem Solver: Proactive in addressing challenges with a focus on exceeding guest expectations.
• Adaptable Leader: Dependable and flexible in fast-paced, dynamic environments.
• Team Builder: Collaborative and enthusiastic, fostering a positive and supportive atmosphere.
• Veterans and military spouses encouraged to apply.

Benefits

Additional Information

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

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