Technical Support Engineer - Redbook

About the role

As a Product Operations Lead , you'll serve as the bridge between our engineering, sales, and customer success teams. You'll manage our data migration and setup process for new customers, build and maintain internal and external reporting, and translate customer needs into actionable product improvements. This is a hands-on, high-impact role for someone who loves solving operational problems with technology, thrives in ambiguity, and wants to help build the infrastructure of a fast-growing startup from the ground up. You'll work directly with the President of Redbook and the Head of Engineering to align business priorities with technical execution and ensure our customers and teams have the tools they need to succeed.