Spectrumhealth · Kentwood, MIPrepare for this interview
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Job Summary Provides clerical support to assist in the delivery of quality healthcare services via a Financial Clearance model by way of obtaining accurate and timely authorizations. Crucial to obtaining an authorization is the ability to read and understand basic insurance information as well as perform a complete and accurate registration. Training will consist of six weeks of in-person instruction and will shift to remote training after that time pursuant on satisfactory progress including authorizations obtained daily and a passing audit score. Essential Functions Demonstrates the ability to utilize all payer websites and maintains up to date credentials to assist verifying patient's coordination of benefits and authorization requirements. Able to perform chart abstraction to pull clinical data from a patient's chart for review by a payer's clinical team., Adheres to all department procedures, guidelines, and standard work with the ability to utilize resources appropriately. Complete authorization requests in a timely and efficient manor without compromising quality to ensure patients receive their care as scheduled Communicates barriers effectively to avoid patient delays in care demonstrating critical thinking skills to anticipate and resolve barriers to success. Maintains a 90% or higher audit score consistently and be receptive to constructive feedback. Proficient in one primary service area with a firm understanding of the industry standard authorization requirements. Able to obtain 15 authorizations daily (consideration for type of service line)
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