Concierge - PRN (On Call)

Benefits

Additional Information

Concierge - PRN (On Call) At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others! Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living-and a whole lot more! When you join the MBK Senior Living team, you'll enjoy: -Impacting lives and building lasting relationships -Executing exceptional signature programs in dining, fitness, wellness, and care -A supportive community team that encourages personal and professional growth and celebrates your success -A fun-filled, energetic environment that's centered in hospitality and high-quality service -Competitive salaries -Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs -Education loan assistance & scholarships -Financial and legal services -Team Member discounts -Health and Wellness resources Full-time benefits include: -Rich benefits package including Medical, Dental, Vision and 401k matching up to 4% -Childcare and eldercare assistance -Flexible spending accounts If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals - look no further, apply today! Job Description Schedule: PRN (on call or "as needed") Weekends are required plus various shifts throughout the week. Open availability is strongly preferred. Job Summary: The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK's mission and values. Duties & Responsibilities: Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive. Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests. Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member. Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently. Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively. Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area. Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures. Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department. Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values. Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee. Education Requirements: High school diploma or equivalent required. Experience Requirements (in years): Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist. Required Competencies/Licenses/Certifications: Must be at least 18 years of age. Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months). Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests. Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations. Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds. Must have a positive, polished, and professional demeanor with a genuine passion for helping others. Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously. Must be