Content Specialist, Hotel Training & Quality Assurance

About the role

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Summary The Content Specialist will be responsible for creating high-quality, tailored training content to support luxury service standards across departments. This role focuses on developing eLearning modules, workbooks, and videos, as well as customizing PowerPoint presentations in collaboration with the training team. The Content Specialist also supports various copywriting needs, producing clear, engaging, and brand-aligned content for training initiatives. The position requires a keen attention to detail and creativity in content delivery. JOB SCOPE Develop department-specific eLearning content including video scripts, videos and related training aids by using software such as Articulate Storyline, Photoshop, Premiere Pro etc. Collaborate with the training team to customize and format PowerPoint and workbook content that meets department needs and brand standards. Participate in the creation of the luxury service awareness campaign, contributing ideas and content to promote service excellence. Provide copywriting support across projects, ensuring that all content is clear, consistent, and aligned with brand standards. Participate and provide pre, post and on-day support for Hospitality event coverage, including editing videos and photos using Adobe suite of programs. JOB REQUIREMENTS Education Bachelor's degree in Communication, Marketing, Education, or in a related field. Minimum of 2-3 years of experience in content creation, instructional design, or similar roles within hospitality or luxury industries. Required Experience Minimum of 2-3 years of experience in content creation, instructional design, or similar roles within hospitality or luxury industries. Proficiency in content creation tools, eLearning software, and Microsoft PowerPoint. Experience in video creation or editing is a plus. Be ready to work on weekends, public holidays Competencies Communication: Strong written communication skills, with an emphasis on clarity, brand alignment, and engagement. Attention to Detail: High attention to detail in content creation, ensuring accuracy and adherence to brand standards. Collaboration: Effective team player, with the ability to work closely with the training team and adapt content as needed. Adaptability: Ability to create a variety of content types, including eLearning modules, workbooks, and presentations. Creativity: A creative approach to content development, with a focus on engaging and memorable training materials. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.