Customer Service Representative (Spanish)

Responsibilities

• Be the first point of contact for questions about traffic tickets, violations, and payment
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• Deliver clear, compassionate support and de-escalate challenging situations
• Accurately track inbound payments (online, cashier's checks, money orders)
• Collaborate with internal teams to resolve complex cases
• Maintain detailed records and uphold high standards of data accuracy

Requirements

• 2+ years in customer support or direct consumer communication (not a high-volume call center)
• Experience with transactions, accounts receivable, and payment tracking
• Excellent verbal and written communication skills
• Strong multitasking, organization, and problem-solving abilities
• Quick to learn new tools and technologies
• Fluent in Spanish (required)
• Must be able to work shift from 8am - 5pm
• Bonus Points (not required):
• Experience with support ticketing systems
• Advanced Excel and reporting skills
• Background in traffic enforcement, legal, or government sectors
• Why Obvio
• Your work will help save lives and improve road safety
• Series A of $22M led by Bain Capital
• Fast-moving startup environment with meaningful ownership
• Competitive compensation and early-stage equity

Benefits

Additional Information

About Obvio AI Each year, more than 40,000 people in the U.S. leave home and never make it back due to traffic crashes. At Obvio, we believe these deaths are preventable. We deploy solar-powered, AI-assisted cameras to enforce traffic laws where pedestrians are most vulnerable-automating enforcement in ways that traditional systems cannot. Our approach has already led to a 50% reduction in reckless driving in early partner cities. Founded by the team behind Motive's AI dashcam and backed by Bain Capital Ventures and Khosla Ventures, we are building the intelligence layer for safer streets globally. Ready to make a real impact with your customer support and accounts receivable skills? Join Obvio-a Silicon Valley startup using AI and Computer Vision to make roads safer for everyone. We're looking for a Customer Support Representative who's passionate about helping people and thrives in a collaborative environment. You'll be the friendly, knowledgeable voice for individuals with questions about traffic tickets, violations, and payments, while also playing a key role in our accounts receivable process.

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