Sales Support Product Specialist - Merchant Services
External
Deluxe · Fort Worth-tx-usa-100 Throckmorton StFull-timeHybrid1w ago
Compliance
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About the role
Deluxe Merchant Services + is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. Follow us on LinkedIn
Responsibilities
- Conduct product training sessions and demonstrations for merchants and partners.
- Ensure operational readiness for new products and features,
- Collaborate with the marketing team to create necessary content
- Support merchant level salespeople with solutioning using the optimal product from our product suite
- Apply knowledge of product functionality and pricing to real world use cases
- Create training (use cases, functionality, boarding/installation, support, pricing and marketing resources) to produce content to ensure sales understands all aspects
- Ensure operational readiness when new products are launched and work closely with operations to enable a smooth application and boarding/installation process that is understandable
- Spend time understanding all of the products offered including functionality, usability, pricing, as well as support and fulfillment nuances.
- Become and maintain the status of a subject matter expert on all products offered by a combination of hands-on analysis of the product, training and direct discussion with product vendors
- Partner with Marketing to create content for flyers, brochures and sell sheets as well as web and social media content
- BASIC QUALIFICATIONS: (Required)
- Bachelor's degree in business; OR HS/GED and equivalent experience in Business or Technical or related field
- 1 year of experience in Product Management and Sales Support
- Must be 18 years of age or older
- PREFERRED QUALIFICATIONS: (Desired but not required)
- Bachelor's degree in business
- 3 years' experience in product-oriented sales, support or technical knowledge.
- Experience in payment industry, sales support and/or product management
Benefits
Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Health insuranceDental insuranceVision insuranceEquity / stock options
Additional Information
This is a HYBRID opportunity at 100 Throckmorton Street, Fort Worth, TX 76102
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