Be the first point of contact for all technical support issues
Escalate trouble tickets to our infrastructure and development teams as appropriate
Coordinate end user support with other Helpdesk team members or teams
Perform basic Active Directory/O365 administrative tasks
Perform hardware and software maintenance / troubleshooting on all end user equipment
Perform preventative maintenance on equipment and software
Provide support and assistance to local and remote employees
Track and document your work clearly and efficiently
Assist with administering new and existing systems and software
Create documentation of solutions to reported issues, resolution steps, support procedures
Document processes and take inventory of systems
Perform other duties as assigned
Minimum Requirements:
Experience creating documentation, how to articles or equivalent
Proven troubleshooting abilities with a strong customer service orientation
Ability to effectively prioritize and execute tasks, be organized and manage your time
Ability to exercise good judgement
Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
Excellent oral and written communication skills
Excellent self-task management skills
Familiarity with setup, install, and configure of Android and iOS devices preferred
Familiarity with automated provisioning tools, service desk software preferred
Customer service oriented
Education:
HS Diploma or equivalent
Compensation varies based on your level of education from high school to Masters and the role applied for.
The reasonably estimated hourly rate for interns at SailPoint ranges from (USD):
$15 - $35.00
Benefits Overview
Financial security: 401(k) Savings and Investment Plan with company matching for 21 and over
Eligible for pay on SailPoint observed holidays during your tenure
Employee Assistance Program (EAP) and Care Counselors
Benefits
Vision insurance401(k)Remote work options
Additional Information
SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.
Sailpoint · Headquarters (austin, TX