Customer Marketing Specialist, Advocacy & References

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• You will collaborate closely with Customer Success, Sales, Product Marketing, and Demand Generation teams to identify and activate customer champions who can support pipeline creation, deal acceleration, and market credibility.
• This role is ideal for someone looking to build a strong foundation in customer marketing, advocacy program management, and cross-functional execution in a fast-paced, high-performing SaaS environment.
• Here's a closer look at this key role:
• Support execution of customer advocacy programs, including references, reviews, and storytelling
• Manage intake and coordination of customer reference requests across Sales and Customer Success
• Help identify, recruit, and nurture customer advocates
• Maintain advocacy systems, trackers, and internal resources
• Assist in driving customer reviews on key platforms
• Coordinate logistics for customer story development
• Partner with cross-functional teams to align advocacy efforts with business priorities
• Track and report on advocacy performance and engagement
• Proactively learn and develop expertise in customer marketing best practices

Requirements

• 4+ years of experience in marketing, customer success, or related roles (internships acceptable)
• Strong organizational and project management skills with high attention to detail
• Excellent written and verbal communication skills
• Interest in customer engagement, relationship-building, and storytelling
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Highly organized, proactive, and collaborative
• Familiarity with tools such as Google Workspace and CRM systems (e.g., Salesforce) preferred
• Openness to leveraging AI tools to improve workflows and productivity
• Bachelor's degree in Marketing, Communications, Business, or related field
• Residents of California, click Here to view our California Applicant Privacy Notice.
• Anticipated Application Close Date: 07 /06/26
• LogicMonitor is an Equal Opportunity Employer
• At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
• Work Authorization:
• At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial emplo

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