Director, Patient Support Services Strategy and Operations

Responsibilities

• Align patient services initiatives with organizational goals, compliance standards, and market access strategies.
• Manage vendor relationships to deliver high quality services and operational excellence for both providers and patients.
• Drive digital-first strategies for patient engagement and identify and implement technology solutions to streamline processes and enhance patient experience.
• Define and refine key performance metrics by leveraging patient analytics, customer feedback, benchmarking, and compliance monitoring to drive continuous improvement in program outcomes, including KPI achievement, operational efficiency, and cycle time reduction.
• Demonstrates a comprehensive understanding of the patient and provider journey, and identifies potential barriers to their onboarding experience.
• Provide oversite of the Treatment Experience budget and forecast
• Collaborate and work cross-functionally with all external vendors and internal stakeholders (i.e. Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, and Legal) to support impactful strategies.

Requirements

• Bachelor's Degree required. Advanced Degree Preferred (Pharm-D or Master's Degree).
• 10+ years of relevant working experience in Patient Services function. Previous work history in pharmaceutical, biotechnology industry preferred.
• Proven experience in strategic planning and optimizing organizational effectiveness. Strategic thinker and skilled at connecting dots, prioritization and influence through story telling.
• Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.
• Exceptional interpersonal skills including the ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across stakeholders.
• Proven depth with analytical (qualitative and quantitative), creativity, and problem-solving skills.
• In depth familiarity of pharmaceutical manufacturer compliance requirements, (HIPAA regulations) and federal regulations.
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• Pay Range:
• In the U.S., the hiring pay range for fully qualified candidates is $220,500-$257,250 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
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Benefits

Additional Information

Cytokinetics is a specialty cardiovascular biopharmaceutical company, building on its over 25 years of pioneering scientific innovations in muscle biology, and advancing a pipeline of potential new medicines for patients suffering from diseases of cardiac muscle dysfunction. The Director, Treatment Experience Strategy & Operations is responsible for the development and execution of strategic initiatives that enhance patient access. This is a great opportunity to grow and develop in a fast, entrepreneurial collaborative environment, and help move the needle with a rapidly growing company. This position will report to the Head of Treatment Experience and can be based in Radnor, PA OR South San Francisco, CA. This position requires up to 30% travel, primarily to vendor locations and between corporate offices in Radnor, PA and South San Francisco, CA.

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