Team Lead (Full time) - Chapman Mills

Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
• Assist with day-to-day operations , including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
• Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
• Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
• Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.
• What Sets Us Apart
• Hiring rate of $1.80 above minimum wage (rate may be greater based on relevant experience)
• Exclusive Benefits:
• Paid Time Off : Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First : Access a comprehensive benefits program designed to take care of you
• Monthly Bonus : Attractive bonus potential to reward your efforts and outstanding performance!*
• Career Advancement : Opportunities for professional growth and career development*
• Tuition Reimbursement : Invest in your future with financial support for your education*
• Enjoy up to 70% off on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)*
• Generous Referral Policy : Refer your professional network and earn rewards for every successful hire - the more you refer, the more you earn!*
• *Certain conditions apply
• The use of Artificial Intelligence may be used for candidate screening purposes.
• We thank all applicants. Only selected candidates will be contacted.

Benefits

Additional Information

As a Team Lead , you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

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