At Hi Marley, our culture is built on three core values that every employee embodies:
Max Courage - We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
Be Humble - We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
Ubuntu ("I am because we are") - We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential - together.
Life at Hi Marley:
Life at Hi Marley is shaped by collaboration, learning, an
Responsibilities
Lead end-to-end partner implementations, serving as the primary project manager from kickoff through Customer One go-live
Conduct discovery sessions with partners to understand operational workflows, business goals, and integration opportunities
Design and configure workflows, events, and messaging experiences that support seamless customer and adjuster journeys
Collaborate with partners and internal teams to define use cases and ensure solutions align with business and customer needs
Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders through implemented workflows
Coordinate cross-functional resources across Product, Engineering, Customer Success, and partner teams to ensure successful execution
Manage implementation timelines, risks, dependencies, and stakeholder communication throughout the project lifecycle
Drive adoption and readiness activities to support successful launch and long-term partner success
Continuously identify opportunities to improve implementation processes, scalability, and customer outcomes
Requirements
6-7 + years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance
Strong project management skills with the ability to manage multiple complex implementations simultaneously
Deep understanding of insurance workflows, claims processes, and ecosystem partnerships
Strong consultative and relationship management skills when working with external partners and cross-functional internal teams
Ability to design and optimize customer journeys, workflows, events, and communication experiences
Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
Strong analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value
A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
Compensation, Benefits & Perks:
In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Benefits
Dental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsParental leave
Additional Information
Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
As a Sr. Partner Implementation Manager at Hi Marley, you will lead the onboarding and implementation of partners onto Hi Marley's collaboration platform, helping connect key players across the insurance ecosystem to create a more seamless experience for policyholders and adjusters. You will partner with external organizations and internal cross-functional teams to discover, design, and implement workflows that drive operational efficiency and customer value. Leveraging your project management expertise and deep understanding of insurance workflows, you will guide partners from initial discovery through go-live, enabling scalable customer journeys that improve communication, streamline processes, and enhance the claims experience.
Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.
Himarley · Boston, MA