Lead and support end-to-end implementation of Sprinklr solutions in line with client requirements
Contribute to implementation planning and solution design, ensuring alignment with agreed objectives
Configure the platform based on established best practices and client needs
Manage project activities across analysis, design, testing, and deployment phases with attention to quality and detail
Client Engagement
Act as a primary contact for client stakeholders, ensuring clear and consistent communication
Facilitate requirement gathering sessions and workshops in a structured manner
Build trusted, long-term relationships with both business and technical stakeholders
Provide training and guidance to support smooth onboarding and platform adoption
Technical & Functional Expertise
Support solution design across integrations and system architecture where required
Provide guidance on Sprinklr capabilities and recommended approaches
Assist in troubleshooting and resolving technical or functional issues
Conduct periodic reviews and recommend improvements to enhance platform usage
Stakeholder Collaboration
Work closely with product, engineering, and customer success teams to ensure aligned delivery
Share client feedback in a constructive manner to support continuous improvement
Maintain alignment across internal and client stakeholders on key milestones and deliverables
Team Contribution
Support and guide junior team members where appropriate
Contribute to team best practices, documentation, and knowledge sharing
Maintain a consistent and high standard of delivery and professionalism
Requirements
Approximately 5+ years of experience in implementation, consulting, or related roles
Experience working with enterprise clients in structured delivery environments
Experience with SaaS or customer experience platforms preferred
Technical Skills
Understanding of: System design and solution architecture
Platform configuration and integrations
Business analysis and requirements documentation
Familiarity with contact centre or customer engagement technologies is beneficial
Core Competencies
Strong attention to detail and commitment to quality
Clear and professional communication skills in both client-facing and internal contexts
Ability to coordinate across multiple stakeholders and priorities
Team-oriented mindset with a focus on collaboration and trust
Customer-focused approach with emphasis on long-term relationships and outcomes
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everythin
Benefits
Vision insurance
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The Senior Implementation Consultant plays a key role in supporting the successful delivery and long-term adoption of Sprinklr solutions for enterprise clients in Japan.
This role works closely with client stakeholders and internal teams to ensure high-quality implementation, strong alignment to business objectives, and sustainable value realisation.
Support delivery of implementation projects for enterprise clients in a structured and reliable manner
Ensure customers achieve business outcomes through effective use of the Sprinklr platform
Act as a collaborative partner to clients throughout implementation and post-go-live phases
Sprinklr · Japan