Brinks · Billings, MT (j0202)Prepare for this interview
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About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description GENERAL SUMMARY : PAI (A Brinks Company) is looking for a motivated, hardworking individual to provide technical support and monitoring for ATMs in an inbound Help Desk. The position includes troubleshooting ATM settings, communication errors, ordering parts, monitoring ATMs and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge (understand PC components and their basic function) and have an interest in technology. Classroom and hands on training provided. PAY : $20/ HR LOCATION: Billings, MT Office ESSENTIAL DUTIES AND TASKS: Troubleshoot, program, and monitor ATMs via phone and internet in a call center (office) environment. Provide professional support to customers and technicians. Assist with various tasks as assigned. Preform related duties as business needs present themselves, within your scope of practice KNOWLEDGE, SKILLS & ABILITIES: The competencies required for success in the ATM Technical Support Specialist role include: Basic computer knowledge (components and connections) Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue) Customer Focused Ability to proactively monitor ATMs for errors with minimal supervision Remain professional at all times Ability to multi-task and navigate computer applications quickly (basic office skills) Learn quickly when facing new problems and actively seek needed information from all available resources Ability to succeed in a fast-paced environment Ability to take ownership of issues through completion as needed Work well with others to solve customer issues
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