Depot Administrator
External
Hough Green · HerefordPrepare for this interview
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About the role
As a Depot Administrator, you will be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operational environment. This role requires strong organisational skills, attention to detail, and the ability to communicate confidently, including in challenging situations. You will work both independently and as part of a small, supportive team to ensure the efficient running of depot operations.
Responsibilities
- Booking vehicles in and out of internal and external systems
- Ensuring correct charges are applied and paperwork matches system records
- Processing payments via online portals and over the counter
- Performing general administrative duties including data entry, filing, and task coordination
- Handling inbound and outbound telephone calls and accurately recording information
- Liaising with customers, emergency services, authorities, insurance companies, and colleagues
- Supporting the efficient day-to-day operation of the depot
- Communicating effectively with drivers and managers
- Ensuring all documentation is processed in accordance with company procedures and GDPR requirements
- Reconciling daily payments and financial records
- Following company policies, procedures, and relevant legislation
Requirements
- We are looking for a reliable and motivated individual who thrives in a busy environment and takes pride in delivering excellent customer service.
- Excellent telephone manner and communication skills
- Strong attention to detail and accuracy
- Ability to work under pressure and manage competing priorities
- Positive attitude and willingness to support team members
- Good organisational and problem-solving skills
- Strong customer service and interpersonal skills
- Commercial awareness and understanding of operational costs
- Computer literate with experience using Windows-based applications (full system training provided)
- Ability to work both independently and as part of a team
- Full, clean driving licence
- Ability to pass Police National Vetting (essential requirement)
Benefits
Additional Information
Depot Administrator Location : Hereford HR4 Shifts : Monday to Friday Pay : £13.00 per hour Contract : Permanent | Weekly Pay | Full Training Provided Additional Requirement : Occasional Saturday mornings Hough Green Garage is a market leader in the provision of 24-hour Breakdown and Recovery Services, with over 40 years of industry experience. We operate 365 days a year, supporting Local Authorities, Emergency Services, Motoring Organisations, private companies, and members of the public on a national basis. Due to continued business growth and the award of new contracts, we are seeking an additional Depot Administrator to join our busy team at our Crewe depot. This is a varied and fast-paced role that plays a key part in the smooth day-to-day operation of our site.
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