Customer Banking Specialist Relief - Narrogin and Wagin

Benefits

Additional Information

Exciting opportunity to work at our Narrogin branch on a Full Time basis as a Customer Banking Specialist Relief. This role suits someone based in, or close to, Wagin or Narrogin , given the regular travel across the region. This full-time relief role supports our Narrogin, Kojonup, Wagin and Katanning branches across the Great Southern region, with a regular weekly pattern and some travel required. Roster : Monday, Tuesday, Thursday & Friday You'll work as part of the relief team, supporting branches including Narrogin, Kojonup, Wagin and Katanning , as well as completing call center activities in branch when required. Standard hours are 8.30am - 4.51pm , with a 45-minute unpaid lunch break . Wednesday This day typically involves travel to Lake Grace , arriving by 9.30am to support branch operations from 10.00am - 2.00pm . Lunch is taken from 2.15pm - 3.00pm , followed by travel back to your home location. What is a Multi-Channel Branch? Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations face to face and through our direct channels Work with customers to use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers' financial needs Process applications for personal loans, credit cards and associated products Use tools to capture customer feedback and take action to correct any service breaks to drive improvement Be provided with continuous training and development to support your career aspirations We're interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 11/06/2026