Data Platforms Service Delivery Manager

About the role

QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your New Role Own the end‑to‑end service management of data and analytics platforms. Establish, manage and report against SLAs and OLAs for data platform services. Act as the primary operational contact for platform incidents, issues and service requests. Coordinate incident, problem and change management across platform teams and third‑party vendors. Ensure effective monitoring, alerting and performance management of platforms. Drive continuous improvement in platform reliability, resilience and user experience. Support safe transition of platform changes and enhancements into BAU operations. Manage vendor service performance and escalations in line with contractual arrangements. Provide visibility of platform health, risks, capacity and trends to senior stakeholders. Support operational readiness for platform growth and new capabilities. About You Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms. Strong understanding of IT service management principles such as incident, problem and change management. Experience managing third‑party vendor performance and service levels. Ability to operate calmly and effectively in complex, fast‑paced environments. Strong communication skills with the ability to engage technical and non‑technical stakeholders. A pragmatic, customer‑focused approach with a strong commitment to operational excellence.