ServiceNow Consultant

Responsibilities

• Design, develop, configure, test, and deploy ServiceNow solutions across ITSM, CSM, CMDB, Incident, Problem, Change, Request, and Knowledge Management modules
• Develop server-side and client-side scripting using JavaScript, Glide APIs, Business Rules, UI Policies, Client Scripts, and Script Includes
• Build and manage integrations using REST/SOAP APIs, IntegrationHub, MID Servers, JDBC, and ETL tools
• Support platform upgrades, performance tuning, troubleshooting, and platform optimisation activities
• Maintain CMDB health, Discovery patterns, and integration reliability across enterprise systems
• Apply ServiceNow best practices including NowCreate, Health Scan, ATF, and Business Smart customisation principles
• Facilitate workshops and collaborate with stakeholders to translate business requirements into scalable technical solutions
• Produce technical documentation including solution designs, integration documents, and implementation runbooks
• Participate in Agile delivery practices including sprint planning, estimation, and retrospectives
• Contribute to automation, continuous improvement, and platform governance initiatives
• 7+ years of hands-on ServiceNow development experience within enterprise environments
• Strong expertise across ITSM, CSM, and CMDB modules
• Proficiency in JavaScript, HTML, AngularJS, REST APIs, and Glide scripting
• Experience with ServiceNow integrations, platform upgrades, performance tuning, and workflow automation
• Strong understanding of ITIL, SDLC, Agile, and DevOps practices
• Excellent stakeholder engagement, communication, and workshop facilitation skills
• Experience working across cross-functional teams in complex enterprise environments
• Why join us:
• At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
• Agencies:
• Work rights and background checks:
• To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

Benefits

Additional Information

We are seeking an experienced ServiceNow Consultant with strong hands-on development expertise across enterprise ServiceNow environments. This role is suited to a technical specialist with deep platform knowledge, strong stakeholder engagement skills, and experience delivering scalable ServiceNow solutions across ITSM, CSM, and CMDB modules. The successful candidate will be responsible for end-to-end ServiceNow development, configuration, integrations, platform optimisation, and release activities while working closely with business stakeholders, architects, and engineering teams.

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