As a Patient Access Representative, you will support the daily operations of the department by:
Completing patient registrations based on acuity level, clinical direction, and department protocol.
Gathering and verifying patient demographic, insurance, and visit-specific information.
Ensuring accurate entry of critical patient and insurance data.
Patient Access Representative - Orthopedics & Sports Medicine at Loganhealth
Verifying insurance eligibility and benefits through insurance verification systems.
Calculating and communicating patient out-of-pocket responsibility when appropriate.
Collecting and processing payments for current services and previous balances.
Referring self-pay patients to financial counseling according to department procedure.
Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, insurance guidelines, pre-authorization and referral requirements, and accepted insurance plans.
Identifying insurance plans accurately within applicable systems and understanding contract requirements.
Communicating customer service concerns and process improvement opportunities to leadership.
Meeting productivity and quality expectations while taking ownership of your work.
Providing administrative support to help assigned areas operate effectively and efficiently.
Maintaining regular and consistent attendance as scheduled by department leadership.
Requirements
You are someone who enjoys helping people, staying organized, and working in a fast-paced healthcare environment. You understand the importance of accuracy, confidentiality, kindness, and strong communication when supporting patients and families.
You bring empathy, attention to detail, sound judgment, and a team-focused mindset to every interaction. You take pride in providing excellent customer service and helping create a positive experience for patients, families, coworkers, and clinic teams.
Required:
Related coursework beyond high school or experience in a complex administrative support position.
Minimum of one year of experience in a customer service-focused position.
Strong computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software programs as needed.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Ability to act with integrity, kindness, and empathy.
Commitment to maintaining confidentiality.
Strong interpersonal skills with the ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Preferred:
Previous experience in registration, scheduling, financial clearance, patient financial services, insurance verification, billing, or certified medical assisting.
Strong working knowledge of healthcare insurance and benefit programs.
Knowledge of medical terminology and medical coding.
Associate's or Bachelor's degree.
Benefits
This full-time position is eligible for Logan Health's comprehensive benefits package, which may include:Medical, dental, and vision coveragePaid time offRetirement plan with employer contributionLife insurance and disability coverageEmployee wellness resourcesEmployee assistance programEducaHealth insuranceDental insuranceVision insurance
Additional Information
Patient Access Representative
Logan Health Orthopedics & Sports Medicine
Location: 350 Heritage Way, Suite 1200, Kalispell, MT
Our Mission : Quality, compassionate care for all.
Our Vision : Reimagine health care through connection, service and innovation.
Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.
Why Work Here
Logan Health is looking for a professional, compassionate, and detail-oriented Patient Access Representative to join our Patient Access team. This is a meaningful opportunity to support patients through the registration and financial clearance process while helping create a smooth, welcoming, and organized experience from the moment they arrive.
In this role, you will be one of the first people patients and families interact with during their care experience. You will help ensure patient information is accurate, insurance benefits are verified, payments are processed appropriately, and patients are connected with the right financial resources when needed.
While this position is currently based at this location, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized Patient Access model. This role will continue to support Patient Access operations and provide excellent service to patients, families, and clinic teams throughout any future transitions.
Loganhealth · Kalispell, MT