E-commerce Customer Service Representative

Requirements

• Previous customer service or e-commerce experience is preferred
• Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus
• Strong problem-solving and multitasking abilities
• Detail-oriented and organized
• Ability to work independently and as part of a team
• Basic computer and internet skills required
• Experience using CRM or helpdesk tools
• Knowledge of online order fulfillment processes
• Social media customer support experience
• Salary & Benefits
• Competitive salary
• Performance incentives
• Career growth opportunities

Additional Information

We're looking for a reliable and customer-focused E-Commerce Customer Support Representative to join our growing team. Job Responsibilities Respond to customer inquiries via chat, email, and social media Handle order concerns, refunds, returns, and delivery follow-ups Assist customers with product information and order tracking Coordinate with warehouse and logistics teams to resolve issues Maintain accurate records of customer interactions Ensure high customer satisfaction and positive buying experiences Help monitor reviews and customer feedback across platforms

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