Communication Network, Network Infrastructures, Network Systems, Systems Design, Troubleshooting Certifications:
None Experience:
5 + years of related experience US Citizenship Required:
Yes
Job Description:
VTC Technician
GDIT is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los Alamos
Position description
This position will be responsible for installing, fixing, and troubleshooting a wide variety of video display equipment to include cameras, microphones, audio and video display components. Provide standard operating procedures describing how to access and use video display systems.
Essential job functions
Promotes a positive and respectful workplace
Handles customer escalations and works as a liaison with government/client officials
Possesses current working knowledge of VTC/AV components, equipment, and collaboration software (MS Teams).
Support Video Conferencing Services that provide NNSA End-Users with video conference capabilities. Services include the planning and assessment, implementation, training, and ongoing management necessary to implement Video Conferencing Service.
Configures, operates, and troubleshoots all audio/video equipment used in the execution of VTC's, and MS Teams meetings.
Collaborating with clients to determine AV needs before an event
Provide technical assistance to users of VTC equipment, train end users on the proper use of hardware and software.
Proactively check ticket queue for new emails and create and assign tickets for those emails.
Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned.
Escalate tickets as needed.
Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again.
Preparing accurate documentation to support and maintain a working knowledge base of VTC processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides as instructed by team lead.
Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
Identifies areas of opportunity to improve customer satisfaction.
WHAT YOU'LL NEED TO SUCCEED:
Education: Associate's Degree (Substitutions will be based on additional years of experience)
Required Experience: 8+ years of related experience
Required Technical Skills: Video Teleconferencing Services, End User Support, Troubleshooting/Problem Solving
Security Clearance Level: DOE Q or TS
Required Skills and Abilities: Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving,
Location: Los Alamos, NM
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#WeAreGDIT #networkengineer #nnsaitops
The likely salary range for this position is $73,965 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
T elecommuting Options:
Onsite
Work Location:
USA NM Los Alamos
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work options
Additional Information
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Public Trust/Other Required:
None
Job Family:
Network and Telecommunications
Job Qualifications:
General Dynamics It · Los Alamos, NM