Personalized Service: Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP's during their stay, reservations, and providing information about the property and its amenities.
Room Preparation: Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities. In addition foster a welcoming environment for guests
Dining Service: Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
Concierge Duties: Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
Maintain Guest Privacy: Respect and uphold the privacy and confidentiality of all guests and their personal information.
Problem Resolution: Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
Additional tasks: Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.
Requirements
High school diploma or GED required
Certification in Safety Management or Food Safety a plus
At least two years of experience in hospitality, customer service or related field
Must be able to maintain a positive attitude under stressful work conditions
Ability to adapt to a fast-paced environment
Exceptional interpersonal and communication skills.
Impeccable attention to detail and strong organizational abilities.
Knowledge of fine dining etiquette and in-room service standards.
Flexibility to work a variety of shifts, including weekends and holidays.
Impeccable grooming and professional appearance.
The pay scale* for this position is $70,000-$75,000.
*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Benefits
Vision insuranceEquity / stock options
Additional Information
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Montage · Usa, CA