Security Officer - Customer Service

About the role

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au . MSS Security is looking for casual customer-focused security officers to join our team at the National Gallery of Victoria. About the role: As a customer-focused Security Officer, you will provide a welcoming and approachable presence, ensuring every visitor feels valued and safe. This role combines visible security oversight with exceptional customer service-assisting guests, sharing information, and helping create a positive and memorable experience. Duties include but are not limited to: Greet and welcome all visitors to the gallery in a professional and friendly manner Patrol areas to maintain a safe, welcoming, and customer-focused environment Guide and assist visitors during busy periods while ensuring smooth and safe crowd control Oversee visitor adherence to rules for photography, refreshments, and exhibits Assist visitors needing additional help, including first-time guests, families, or those traveling, in navigating exhibitions and gallery spaces

Requirements

• Full Australian Working Rights
• Certificate II in security operations (Or higher)
• A valid Victorian Security License (Control Room License preferred but not essential)
• Drivers License
• Valid First Aid and CPR
• Employee Working with Children's Check
• Customer service experience
• 24*7 Availability Required - Including weekends
• Master Licence Number : 409-987-30S

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