Customer Experience: Ensure that all customer interactions are handled professionally and in accordance with company standards. Analyze customer feedback and trends to identify areas for improvement and implement solutions to enhance customer experience.
Strategic Planning: Develop and execute strategies to enhance efficiency and effectiveness. Identify and implement new technologies and tools to improve operations. Prepare and manage budgets, forecasts, and resource allocations.
Minimum Requirement
Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.
Education
Bachelor's Degree or equivalent experience.
Critical Skills
12+ years' experience within specialty pharmacy, or other relevant pharmaceutical industry services.
Previous experience effectively coaching and managing a team responsible for pharmacy or reimbursement operations including proven record of motivating a team to perform above expectations.
Strong understanding of pharmacy operations, technology, and best practices.
Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers.
Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clients.
Excellent grammar and vocabulary skills including the ability to compose complex proposals as well as edit content.
Proven track record of analyzing operational data, formulating, and executing on action plans related to data insights.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Additional Knowledge and Skills
Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams.
Innovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, ...)
Critical thinking, analytical, research, and problem-solving skills
Working Conditions
Environment: Office environment
Physical Requirements
Office environment.
20% travel is required.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, a
Benefits
Health insuranceRemote work optionsEquity / stock options
Additional Information
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time.
The Director, Rare Disease Operations, will be responsible for overseeing the daily operations of our Rare Disease program, managing a team of customer service representatives, patient access specialist, case managers, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a patient-centric mindset, and a proven track record in leading reimbursement teams.
Mckesson · NC, Cary