The ideal candidate has 2 years of call center customer service experience
High School Diploma
Strong interpersonal and helping skills along with assessment and problem-solving skills.
Excellent computer skills and the ability to work primarily online in a paperless environment.
Able to work f/t hours between 8:00am-7:00pm EST, Mon-Fri
Strongly Preferred:
At least two (2) years experience in Human Resources,
Disability management and / or FML administration
Associate's Degree.
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A bit about us
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Benefits
Health insuranceDental insuranceVision insuranceRemote work options
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the work place for an extended period. Our absence management program helps employers strategically manage those absences- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees and employers. All with the goal of returning employees to health and productivity.
The role of the Disability Assistant is to communicate with claimants and clients as it relates to initiating a claim or the status of a claim; to ensure claim documents are processed when received and to send out all documentation for claims in a timely manner; and to follow the initial claims process procedures for claims received. Responsibilities:
Answers incoming calls; assisting customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system
Processes incoming documents.
Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing.
Informs claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence and/or claims system when inquiry is received.
Updates claim notes with appropriate claim and certification information.
Assists Case Managers and Nurse Consultants as needed
Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings.
Other projects and tasks as assigned.
Lifeworks · Detroit, MI