Lead Coordinator Inside Sales

Benefits

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Lead Coordinator, Inside Sales (Aftermarket - Wastewater Treatment) Why This Role Is Different This is not a transactional inside sales role-it's a strategic, customer-facing position at the center of aftermarket growth. You'll own a large installed base across the Northeast region, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long-term revenue. You'll act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems. What You'll Do (Impact & Responsibilities) Own Aftermarket Sales & Customer Experience Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base Deliver a high-quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy Serve as a Strategic Customer Partner Build and maintain strong relationships with key customers, channel partners, and internal sales teams Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities Drive Quoting & Technical Recommendations Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts Prepare accurate and timely quotations using internal tools and pricing guidelines Coordinate with engineering and suppliers for custom or made-to-order solutions Fuel Growth Through Opportunity Identification Identify and pursue opportunities to expand scope within existing accounts Use product knowledge and system lifecycle insights to recommend upgrades and cross-sell solutions Leverage Data & Analytics for Targeting Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns Support forecasting and growth strategies through structured data management and insights Align Regionally for Execution Support regional installations and partner alignment with minimal travel as needed Coordinate closely with third-party representatives to ensure consistency in customer approach and execution What Great Looks Like (Candidate Profile) Customer-Centric Communicator - Builds trust quickly and manages relationships across customers, reps, and internal teams Commercially Driven - Sees beyond orders to identify growth, upsell, and lifecycle opportunities Technically Curious - Comfortable interpreting drawings, BOMs, and equipment configurations Data-Driven Thinker - Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand Highly Organized Operator - Manages multiple accounts, quotes, and priorities with precision and follow-through Collaborative Influencer - Works cross-functionally and with external partners to drive aligned outcomes

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