Provide onsite, hands-on support in the Rochester Minnesota location, as an extension of the Cigna Account Management team to ensure a seamless benefits experience for HR teams and employees
Take ownership and resolve escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
Ensure an exceptional employee experience by delivering insights that strengthen client satisfaction, inform Account Management strategy, and enhance program results.
Leverage relationship management expertise to build strong partnerships with key clients and act as their trusted liaison
Support our client ONSITE, five (5) days per week in Rochester, MN with occasional after-hours event support and limited travel as needed both out of state and to other locations within the Rochester, MN area.
Educate employees on plan offerings and optimize benefit usage through presentations, lunch-and-learns, and client-aligned communications
Support new-hire onboarding, open enrollment, and health fair activities, including coordinating and supporting onsite client wellness initiatives
Requirements
High School Diploma or GED - required; bachelor's degree - preferred
WORK ONSITE AT: 200 First St. SW, Rochester, MN 55905 - REQUIRED
Professional experience in insurance, healthcare, managed care, or a related industry - required
Familiarity with benefits, administration platforms and CRM systems - required
Leadership skills, including the ability to influence, consult, and guide without direct authority - highly preferred
Proficiency in Microsoft Office Suite; (Word, Excel, Outlook) - required
Proven track record of relationship-building with clients and cross-functional partners - highly preferred
Highly self-motivated and proactive, with the ability to independently manage multiple priorities and deadlines with minimal direction - required
Demonstrated problem-solving skills with the ability to negotiate, manage expectations, and deliver creative solutions - required
Strong communication skills with demonstrated ability to deliver clear messaging to employees and client audiences, required
Willingness to work a flexible schedule and travel up to 30% (Scottsdale, AZ; Rochester, MN; Jacksonville, FL) required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
About The Cigna Group
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible schedulePerformance bonus
Additional Information
Do you thrive on solving problems and helping others? Do you live near Rochester Minnesota? Join us onsite as a Dedicated Client Service Partner , where you'll deliver high-impact support for Cigna products, benefits, and claims-while building meaningful client connections.
Work Location: Address: 200 First St. SW, Rochester, MN 55905
Cigna · Rochester, MN