Perform routine and ad hoc insurance verification activities across a variety of commercial and employer-sponsored health plans.
Verify member eligibility, benefits, coverage requirements and coordination of benefits information, communicating through multiple channels (Zendesk, Salesforce, chat)
Review payer requirements and ensure authorizations are obtained prior to member participation in Twin programs.
Investigate and resolve eligibility discrepancies through collaboration with internal teams.
Maintain accurate documentation of eligibility determinations, verification activities, and member communications across multiple systems.
Support ongoing audits and quality assurance initiatives to ensure compliance with established operational standards.
Member Outreach & Support
Conduct outbound and inbound outreach regarding insurance verification, eligibility status, enrollment requirements, and coverage-related inquiries.
Provide clear, professional, and empathetic communication to members regarding eligibility outcomes and next steps.
Address member concerns and escalate complex issues when appropriate to ensure timely resolution.
Support members throughout the enrollment process by removing barriers to activation and participation.
Maintain high standards of member satisfaction through responsive and accurate support.
Conversion Enablement & Operational Support
Support member conversion initiatives by identifying and resolving eligibility-related barriers to enrollment.
Assist with grievance resolution and member retention efforts by coordinating with internal external stakeholders.
Monitor enrollment and eligibility workflows to identify trends, process gaps, and opportunities for operational improvement.
Participate in special projects designed to improve enrollment efficiency and member experience.
Documentation & Process Management
Maintain, and update standard operating procedures (SOPs) and workfl
Benefits
Health insurance
Additional Information
Twin Health
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Working here
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
Opportunity
Twin Health is seeking a motivated and detail-oriented Eligibility Support Coordinator to join our growing Clinical Delivery Management team. Reporting to the Manager of Eligibility Operations, this role plays a critical part in supporting member enrollment, insurance verification, eligibility operations, and conversion enablement activities.
As an Eligibility Support Coordinator, you will help ensure that members receive accurate eligibility determinations, timely communication, and a seamless experience throughout the enrollment journey. You will work cross-functionally with clinical, operational, customer support, and payer-facing teams to verify coverage, resolve eligibility issues, and support initiatives that improve member conversion and activation outcomes. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering exceptional member experiences while maintaining operational excellence.
Key Metrics
Coverage Eligibility & Insurance Verification Operations
Member Conversion Enablement
Member Experience & Service Excellence
Zendesk Operations
Operational Accuracy & Quality Assurance
Workflow Optimization & Process Documentation
Twinhealth · Remote