Marketing Specialist

About the role

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines. In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology. Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc. There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines. CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards. CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices. We have an exciting opportunity for a Marketing Specialist . This role will be based in 6750 Building, Makati City, Philippines . Responsibilities include, but not limited to: New Customer Onboarding Perform onboarding of new NA Lubricants sales customers in SAP. Partners with other Lubricants Team in reviewing onboarding requests for completeness and accuracy, ensuring all mandatory customer information and documentation are provided. Validate customer details using approved tools and references (e.g., Easenet). Coordinate closely with Business Consultants, Tax, Credit, and other stakeholders to resolve data gaps or clarification needs during onboarding. Ensure new customers are set up in compliance with master data standards, internal controls, and approval requirements. Master Data Maintenance & Governance Create, update, and maintain SAP customer master data throughout the customer lifecycle. Ensure all master data changes follow approved processes, documented procedures, and governance standards. Perform data quality checks to prevent duplication, incorrect classification, or incomplete records. Request Intake & Mailbox Management Review shared mailboxes daily to ensure no onboarding or master data request is missed. Accurately classify and route requests or escalate requests outside level 1 scope following defined escalation plan. Marketing Support Support the timely setup, handling and tracking of Deferred Marketing Requests, CO-OP Funds and other allowances Identify and escalate potential data risks that may impact billing, credit, or commercial transactions. Reporting & Data Support Support reporting requirements of the Sales organization Ensure reports are accurate, consistent, and aligned with SAP master data records. Knowledge Stewardship & Continuous Improvement Act as a key reference for customer onboarding and master data processes. Provide clear guidance to stakeholders on onboarding requirements and data standards. Identify recurring onboarding issues or delays and recommend process improvements. Support updates to standard operating procedures and participation in system or process changes impacting customer master data. Service Level & Performance Accountability Ensure adherence to defined SLAs for customer onboarding and master data maintenance. Monitor onboarding turnaround times, backlog trends, and data quality issues. Escalate risks, compliance concerns, or onboarding delays in a timely and professional manner About You We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energ