Operational Change Control Specialist, NA

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About Vantage Data Centers Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Business Operations Department As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities. Position Overview This role can be based in any of our US locations or Remote. Vantage Data Centers is seeking an ambitious, self-motivated, detail-oriented, and resourceful Operations Change Control Specialist to support the team. In this role, you will serve as a central coordination point for managing and tracking operational change activities, ensuring changes are properly reviewed, documented, and executed in alignment with established processes. You will act as a liaison across departments, facilitating communication between teams to support safe, efficient, and well-coordinated operational outcomes. This role will focus on strengthening cross-functional communication, standardizing change control practices, identifying gaps in current workflows, and driving process improvements. By bringing structure and visibility to operational changes, you will help reduce risk, improve consistency, and support overall operational excellence as the organization continues to scale. Day-to-day responsibilities include managing change requests and documentation, coordinating and scheduling change activities, and supporting operational readiness for items such as maintenance, construction-related updates, and customer-impacting events. A successful candidate will work closely with Technical Account Managers (TAMs) and partner with Operations, Construction, Engineering, Sales, and other cross-functional teams to ensure alignment and successful execution of planned changes. Your contributions will help drive consistency in change management processes, improve coordination across teams, and support reliable, scalable operations across the portfolio. This role offers the opportunity to build deep expertise in operational change control while playing a key role in improving how teams plan and execute work in a high-growth, mission-critical environment. Essential Job Functions Administrative Support & Facilitation: Serve as the central coordination point for operational change control activities, facilitating structured execution and communication across teams. Act as a key facilitator across internal teams, improving cross-functional alignment, communication, and visibility for planned operational work. Process Improvement & Development: Develop and enhance change control processes, procedures, and operational workflows. Proactively identify gaps in execution and implement improvements to drive standardization, efficiency, and risk reduction. Contribute to initiatives that strengthen operational rigor, scalability, and process consistency across the organization. Operational Reporting & Coordination: Partner with Technical Account Managers (TAMs) and internal teams to support reporting on operational activities, change performance, and execution outcomes. Coordinate and support inputs into MBRs/QBRs, with a focus on change activity, risks, and operational trends. Customer Relationship Management: Maintain awareness of customer-impacting activities to ensure operational changes are planned and executed with minimal disruption. Support coordination and alignment for customer-facing operational updates, maintenance activities, and planned outages. Customer Communication & Notifications: Coordinate and manage communications related to operational changes, ensuring stakeholders are informed of maintenance, outages, and key updates. Support intake and triage of requests through internal systems (e.g., ServiceNow), ensuring timely routing and resolution. Maintain accurate distribution lists and communication channels for operational notifications. Project and Ticket Management: Manage the lifecycle of change requests and operational tickets, including intake, documentation, approval coordination, and closure. Oversee and prioritize work queues to ensure timely execution and adherence to process standards. Support submission and tracking of requests to ensure completeness, accuracy, and alignment with change control protocols. Cross-Functional Collaboration: Act a

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