Own serviceability across the product lifecycle (PLC)
Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mind
Lead Product Support Strategy
Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releases
Drive Reliability & Cost Optimization
Improve field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategies
Enhance Field Execution & Best Practices
Collaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful training
Support the Installed Base
Analyze field issues, refine service documentation, improve training, and drive continuous improvement across global operations
Engage Directly with Customers
Travel onsite to support tool installs, escalations, and performance optimization
Requirements
Strong system-level knowledge within capital equipment or advanced manufacturing environments
Hands-on experience in technical service, troubleshooting, or product support
Ability to connect engineering design with real-world service challenges
Passion for solving complex problems and improving product performance in the field
Strong collaboration skills across engineering, service, and customer teams
Travel
Approximately 20% travel , including domestic and occasional international trips
Ideal Background
Semiconductor or capital equipment industry experience
Technical Support Engineer (TSE), or Product Engineer background
Experience supporting systems involving chemical processes, semiconductor process equipment, fluid systems, or material interactions
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience
Base Pay Range: $85,600.00 - $145,500
Benefits
Vision insurancePaid time offFlexible schedule
Additional Information
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Product Engineer - Product Support
We are seeking a self‑motivated, process‑driven Product Engineer to join our Product Support team. This role is responsible for defining and executing product service strategies for the KLA‑ECI Division , ensuring robust serviceability across the full Product Life Cycle (PLC).
At KLA, we don't just build cutting-edge semiconductor equipment-we empower innovation at the system level. We are looking for a self-driven, technically curious Product Engineer with strong system-level understanding of chemistry within capital equipment and a passion for field service and product support .
This is a high-impact role where you will bridge engineering, service, and customers-owning how our products are supported, maintained, and continuously improved across their lifecycle.
Why This Role Stands Out
Work on complex capital equipment systems combining chemistry, hardware, and service engineering
Directly influence product design for serviceability and reliability
Partner cross-functionally with Engineering, Service, and global teams
Gain customer-facing exposure supporting real-world deployments
Play a key role in new product introductions (NPI) and long-term product success
Kla · Totowa, NJ