Sr Renewals Specialist

Responsibilities

• What You'll Need to be Successful
• Associate degree accepted (relevant major); Bachelor degree preferred (Business/Marketing/Finance), or at least 8 years of directly related experience
• 8 years in software technology, or B2B enterprise / strategic account management, or B2B enterprise / strategic customer success, or B2B / B2C Sales
• Demonstrates full command and control over a large annual B2B Renewal portfolio where the focus is on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
• Very comfortable with high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas
• Has high level of understanding of how to always apply correct and accurate forecasting protocols, with explanation, of the assigned renewal portfolio to management and executives
• Demonstrates mastery of working within a CRM tool and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
• Understands the importance of establishing long-term relationships with your renewal book of business customers will be a key performance indicator of your success
• Highly skilled at educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers
• Has full understanding of when and how to closely partner with, and be a leader to, numerous other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities
• What Will Make You Stand Out
• High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts
• Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Strong willingness to adapt and be agile as needed in a growing department and company
• Ability and eager to coordinate and provide direction with various internal departments while l

Benefits

Additional Information

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.co m so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

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