Home Ownership Coordinator

About the role

We have an incredible opportunity to join us as a Home Ownership Coordinator - a specialist, customer-focused role where your knowledge of Right to Buy, Right to Acquire, and Shared Ownership will make a real difference. You'll guide customers through some of the most significant transactions of their lives, ensuring every case is handled accurately, compliantly, and with the professionalism and transparency our customers deserve. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Outline of key responsibilities... Act as the primary point of contact for home ownership customers, providing clear, accurate advice and guidance to progress applications and enquiries through to resolution Manage the end-to-end coordination of customer cases, ensuring customers are kept fully informed of progress, timescales, and outcomes throughout every stage of the process Handle Right to Buy and Right to Acquire applications from initial assessment through to completion, ensuring all statutory timescales and legislative requirements are met at every stage Instruct and liaise with external solicitors, valuers, and other third parties to gather and provide accurate information in support of sales, purchases, staircasing, resales, and lease amendments Ensure all home ownership, leasehold, and disposal records are accurately maintained and kept up to date across all relevant systems, including the Housing Management System, GIS, and internal mapping systems Create, amend, and manage asset and ownership records to accurately reflect sales, purchases, lease variations, and amendments, ensuring data integrity is maintained at all times We are looking for someone who has... Proven experience of handling leaseholder or home ownership enquiries, with the ability to provide clear, accurate, and professional guidance to customers throughout Experience of producing reports and information in a variety of formats, tailored to suit different audiences and purposes A solid understanding of the sale and purchase process for homes within a social housing context, including the legislative and regulatory framework that underpins it Excellent written and verbal communication skills, with the ability to adapt communication style confidently and effectively for a diverse range of audiences A good understanding of the social housing sector, including the challenges, priorities, and regulatory environment in which we operate Experience of supporting legal, conveyancing, or regulatory processes, with a keen eye for detail and a commitment to accuracy and compliance throughout What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £32,890.00 Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.