Operations Manager

About the role

This is an exciting opportunity to take on a newly created role supporting a growing operations function in Dubai, working closely with underwriting, finance and credit control teams across the Middle East, Africa and Turkey. You'll play a key role in ensuring the smooth and efficient running of day-to-day operations, leading a small team while building strong relationships with both internal and external stakeholders. With exposure to a broad mix of insurance and reinsurance business lines, you'll bring structure, oversight and continuous improvement to core processes, helping to ensure high-quality service delivery and strong financial control. This role offers the chance to shape how the function evolves, making a tangible impact as the business continues to grow. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your New Role Lead the delivery of a high-quality operations service to both insurance and reinsurance underwriting teams, ensuring outputs are accurate, timely and aligned to defined service standards Manage and develop a team, providing coaching, feedback and support to enable strong individual and team performance Oversee the distribution and prioritisation of workload to ensure processing, invoicing and credit control activities are completed in line with SLAs Monitor team performance across production, quality and productivity metrics, providing insights and reporting to senior stakeholders Build strong relationships with internal stakeholders including underwriting, finance and credit control teams to ensure seamless operational delivery Maintain oversight of premium processing, payment tracking and financial reporting, ensuring accuracy and visibility of key data Establish and continuously improve operational processes, identifying opportunities to enhance efficiency, controls and service delivery Ensure robust governance frameworks are in place, proactively identifying risks and maintaining appropriate controls and reporting structures Manage resource planning and forecasting to ensure the team is effectively structured to meet business demand, including peak periods Collaborate with external partners including brokers and insurance companies where required, supporting relationship management and issue resolution About You Demonstrated experience within insurance operations, preferably supporting underwriting teams Experience guiding or supporting others, with the ability to motivate, coach and develop individuals to perform at their best Proven ability to take ownership of responsibilities and operate with increasing levels of accountability Confident working with data and using it to monitor performance, identify trends and support decision-making Strong stakeholder management skills, with the ability to build effective relationships across teams and functions A proactive mindset with a focus on continuous improvement, identifying opportunities to enhance processes and service delivery