Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information.
Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements.
Provides extraordinary care to our customers through workflow management and meeting all required service level agreements. Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology.
Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
Researches, reviews and analyzes errors and determines best course of action for a workable solution. Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action.
Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs. Requests additional information when necessary.
Compiles management information such as contract and sold case activity as needed by internal management.
Conducts in good order reviews or other applicable requests for servicing Nationwide policies and customers for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs.
Helps with research for written responses to Nationwide formal complaints.
Participates in special projects as assigned. Collaborates with appropriate staff to design, document, and implement process improvements and best practices
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Operations Division Manager or Unit Manager.
Typical Skills and Experiences:
Education: High school studies. Undergraduate studies desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable.
License/Certification/Designation: FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system.
Experience: Four or more years of related work experience, including customer service experience, preferably with cross-functional business unit exposure. Customer service experience req
Benefits
Vision insuranceRemote work options
Additional Information
Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
Responsible for high-volume annuity disbursement processing, including transfers, full surrenders, withdrawals, and required minimum distributions (RMDs). Executes outbound financial transactions accurately and efficiently while following fraud prevention protocols and meeting productivity expectations in a fast-paced environment.
This position will be hired on a SuccessFlex basis.
The hired associate must reside within 35 miles of the following location:
Grandview: 1000 Yard Street Grandview OH, 43215
Work schedule: 2 days in office, 3 days remote.
This role does not qualify for employer-sponsored work authorization. Nationwide
does not participate in the Stem OPT Extension program.
Internal Note: Compensation Grade D2
Job Description Summary
Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you!
As an Analyst, you'll provide prompt, efficient service for assigned product and/or service center internal and external customers. You will coordinate communication between contract holders, producers and internal Nationwide departments. We'll count on you to review forms and files submitted by members or partners to ensure accurate entry into record keeping systems.
Job Description
Nationwide · Ohio - Grandview Heights, 1000 Yard Street, H Building