Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
Complete check-in and admission functions based on service area verifying patient identity.
Complete financial discussions including providing patient estimates and payment collections.
Collecting patient copays and prior balances as appropriate.
Assist patients in completing required documentation and database entry based on service area.
Schedule follow up appointments as appropriate.
Provide and explain all required handouts as appropriate.
Complete basic real time eligibility insurance validation.
Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
Complete various clerical and office duties as required based on service area.
Comply with laws and regulations including maintaining patient confidentiality.
Correct account and visit edits in a timely manner.
Perform all other duties as assigned.
Comply with all policies, standards, mandatory training and requirements of Stormont Vail.
Travel Requirements
10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.
Required for All Jobs
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Patient Facing Options
Position is Patient Facing
Remote Work Guidelines
Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
Stable access to electricity and a minimum of 25mb upload and internet speed.
Dedicate full attention to the job duties and communication with others during working hours.
Adhere to break and attendance schedules agreed upon with supervisor.
Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
Remote Work Capability
On-Site; No Remote
Scope
No Supervisory Responsibility
No Budget Responsibility No Budget Responsibility
Physical Demands
Balancing: Occasionally 1-3 Hours
Carrying: Occasionally 1-3 Hours
Climbing (Ladders): Rarely less than 1 hour
Climbing (Stairs): Rarely less than 1 hour
Crawling: Rarely less than 1 hour
Crouching: Rarely less than 1 hour
Driving (Automatic): Rarely less than 1 hour
Eye/Hand/Foot Coordination: Frequently 3-5 Hours
Feeling: Frequently 3-5 Hours
Grasping (Fine Motor): Frequently 3-5 Hours
Grasping (Gross Hand): Occasionally 1-3 Hours
Handling: Occasionally 1-3 Hours
Hearing: Frequently 3-5 Hours
Kneeling: Rarely less than 1 hour
Lifting: Occasionally 1-3 Hours up to 25 lbs
Operate Foot Controls: Rarely less than 1 hour
Pulling: Frequently 3-5 Hours up to 25 lbs
Pushing: Frequently 3-5 Hours up to 25 lbs
Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
Repetitive Motions: Frequently 3-5 Hours
Sitting: Frequently 3-5 Hours
Standing: Frequently 3-5 Hours
Stooping: Rarely less than 1 hour
Talking: Frequently 3-5 Hours
Walking: Continuously greater than 5 hours
Physical Demand Comments:
Pulling, pushing, sitting and walking frequency will vary based on service areas.
Working Conditions
Burn: Rarely less than 1 hour
Combative Patients: Occasionally 1-3 Hours
Dusts: Rarely less than 1 hour
Extreme Temperatures: Rarely less than 1 hour
Infectious Diseases: Occasionally 1-3 Hours
Noise/Sounds: Occasionally 1-3 Hours
Radiant Energy: Rarely less than 1 hour
Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
Hazards (other): Rarely less than 1 hour
Wet and/or Humid: Rarely less than 1 hour
S
Benefits
Health insuranceRemote work options
Additional Information
Position Status:
Full time Shift:
First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week:
40 Job Information
Exemption Status: Non-Exempt
A Brief Overview
Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.
Education Qualifications
High School Diploma / GED Required
Experience Qualifications
1 year Experience in customer service. Required
Skills and Abilities
Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency)
Knowledge of basic medical terminology. (Preferred proficiency)
Stormontvail · Topeka, KS