Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.
What's Available:
Hours: Full-time, 40 hours/week
Shift: Monday - Friday between 7:30am - 5:30pm
Location: Onalaska
Remote eligible position after on-site training
Department: Customer Financial Service Center
Why You'll Love It Here:
Starting wage of $18.63/hour with the potential to increase based on experience!
Support to grow in your career with access to our Career Development Center and Tuition Investment Program
Top-rated retirement plan and healthcare benefits
Departmental leadership that supports you as you do your best work.
Work/Life balance to love what you do and where you live.
Requirements
High school diploma or equivalency
Great communication, customer service, and computer skills
Background in healthcare is a plus!
I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.
Equal Opportunity Employer
Benefits
Health insuranceRemote work options
Additional Information
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.
Scheduled Weekly Hours:
40
Emplify Health by Gundersen is seeking a compassionate and detail-oriented individual to join our team. In this important role, you will conduct thorough audits of guarantor accounts to resolve billing issues and ensure our patients receive the support they need. You will manage both inbound and outbound calls, assist with payment plans, process payments, and provide information about our charity programs. Your dedication to helping patients navigate their billing and insurance questions will make a meaningful difference in their experience. If you are passionate about providing excellent customer service and supporting our community, we would love to hear from you!
Gundersenhealth · Onalaska, WI