Cash Processing Coordinator I (Fixed Term)

Responsibilities

• Processes and reviews cash payments and updates customer records in customer care and billing system and related systems.
• Works periodic activity reports as related to cash processing functions.
• Develops and maintains a basic working knowledge of the core IT systems that support the cash processing activities in order to monitor the system for errors, coordinating with vendors and information technology (IT) as applicable.
• Verifies data input and corrects errors related to the cash processing process to ensure daily transmittal of payment files to the bank are accurate and timely.
• Communicates with external and internal customers on cash processing issues as directed.
• Maintains knowledge of customer information system for billing and collection processes to troubleshoot issues and focus on customer satisfaction.
• Maintains an expert knowledge of the functions, policies, practices, and procedures that affect the operation of the cash processing organization.
• Demonstrates ability to work effectively and accurately under pressure to meet and maintain quality and quantity production standards.
• Opens and routes hard copy and electronic mail and manages cash processing correspondence as needed.
• Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.
• Supervision
• Performs work under the direct supervision of a Supervisor or Manager.
• Education Requirements
• High School Diploma Required.
• Associate Degree Preferred.
• Required Experience
• 2 years of related experience Required.
• Knowledge, Skills, and Abilities
• Preferred ability to type at a minimum of 30 wpm.
• Passage of a computerized ten key pad skills test.
• Effective verbal, interpersonal and written communication skills.
• Proficiency in grammar, spelling, punctuation and proofreading.
• Ability to perform accurately and effectively in a timely manner, able to perform complex mathematical calculations.
• Effective organizational skills; ability to handle confidential matters discreetly.
• Working knowledge of computer system and software skills, such as Microsoft Office Suite with demonstrated ability to become proficient in additional software required to complete daily tasks.
• Ability to work effectively in a collaborative and inclusive work environment.
• Key Skills
• Continuous Process Improvement - Customer Relationship Management (CRM) - Customer Service - Data Analysis - Electronic Records Management
• Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
• Pay range:
• $17.50-$19.50/hour

Benefits

Additional Information

Bring YOUR energy to Alliant Energy! At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off. Job Description: This position is Fixed-Term. The specific project details are outlined below. Duration: Typically, between 6 months and 24 months, based on business needs . T he end date will be specified in the offer letter. Join Our Team as a Cash Processing Coordinator I! Are you detail-oriented and thrive in a fast-paced environment? We're hiring a 12-month, onsite Cash Processing Coordinator to play a vital role in our mail room sorting, lifting, and entering essential customer information. In this hands-on position, you'll process payments, operate specialized equipment, and ensure accurate updates to customer records-all while helping us serve our customers and strengthen our communities. If you're ready to make an impact and grow your career, we want to hear from you! Job Summary The Cash Processing Coordinator I (Fixed Term) performs various cash processing functions to assist in processing and updating files, company information, and data entry in the customer care and billing system, spreadsheets, and other cash processing systems. This position opens and processes customer payments. This role operates all cash processing equipment. This position ensures timely completion of cash processing work within the scheduling parameters provided by the team lead customer support center. This role is responsible for the efficient and accurate end-to-end processing of payments in compliance with policies and procedures.

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