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Analyst IT at Mattelinc

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Analyst IT

External

Mattelinc · Hyderabad, IN

Full-timeOn-siteToday

DocumentationJiraMessage QueuesSQL

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Responsibilities

Production Support & Incident Management
Provide Level 2 / Level 3 production support for BY WMS environments.
Monitor WMS production jobs, interfaces, and health systems.
Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
Investigate production incidents and perform root cause analysis (RCA).

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Coordinate with infrastructure, integration, and business teams to restore service quickly.

Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.

BY WMS Functional Support

Support core WMS processes including:

Order allocation and wave planning

Picking and packing operations

Shipping and manifesting

Parcel and LTL shipment processing

Inventory movements and adjustments

ASN processing and order confirmations

Troubleshoot issues impacting DTC (parcel) and B2B fulfillment flows.

Integration Monitoring & Troubleshooting

Monitor and support integrations between BY WMS and OMS, ERP, TMS, and carrier systems.

Investigate and resolve issues related to: API integrations

EDI transactions

message queues

file-based interfaces

Validate inbound and outbound payloads and resolve data inconsistencies.

Work with external systems such as Centiro, FedEx, UPS, DHL integrations.

Technical Troubleshooting

Analyze issues using: MOCA queries

SQL queries

application logs

integration logs

Support minor configuration fixes and data corrections in production.

Assist development teams with issue replication and debugging.

Support hotfix deployments when required.

Release & Deployment Support

Participate in release validation and production deployments.

Validate system health after releases.

Support SIT/UAT defect validation and production readiness checks.

Maintain release documentation and rollback plans.

Reporting & Label Support

Troubleshoot issues with shipping labels and reporting tools.

Support Jasper reports and Nice Label / BY Label Designer configurations.

Assist operations teams with report validation and troubleshooting.

Operational Monitoring & Continuous Improvement

Monitor daily warehouse operational metrics.

Identify recurring issues and recommend system improvements.

Create knowledge base documentation and runbooks.

Drive automation and monitor improvements.

Required Qualifications

Bachelor's degree in computer science, Information Systems, Supply Chain, or related field

5+ years of experience in Blue Yonder / JDA WMS

Strong knowledge of warehouse operations and fulfillment processes

Hands-on experience with: MOCA queries

SQL troubleshooting

BY WMS configurations

Experience supporting DTC parcel and B2B warehouse operations

Experience with API / EDI integrations

Experience with incident management and production support processes

Requirements

Experience supporting carrier integrations (FedEx, UPS, DHL)
Familiarity with TMS platforms such as Centiro
Exposure to BY Labor Management or Yard Management
Experience in Omni-channel fulfillment environments
Knowledge of ITIL Production Support Processes
Blue Yonder certifications
Key Competencies
Strong troubleshooting and analytical skills
Ability to handle high-priority production incidents
Strong communication with operations and IT teams
Ability to work in global support model (overlap with US EST)
Ownership mindset with focus on operational stability and continuous improvement
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is ou

Benefits

Health insurance

Additional Information

Job Title: Blue Yonder (BY) WMS Production Support Analyst Location: Hyderabad, India Job Summary We are seeking an experienced Blue Yonder (BY) Warehouse Management System (WMS) Production Support Analyst to provide L2/L3 support for warehouse operations supporting DTC (Parcel) and B2B fulfillment environments. This role is responsible for monitoring, troubleshooting, and resolving WMS production issues, ensuring smooth warehouse operations, maintaining integrations with OMS, ERP, TMS, and carrier systems, and supporting continuous improvement initiatives. The candidate will collaborate closely with warehouse operations, IT teams, and onshore stakeholders to ensure system stability and operational excellence. The role requires strong expertise in BY WMS architecture, MOCA queries, SQL troubleshooting, integrations, and order fulfillment workflows.

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