Facilities Admin

About the role

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview The Night Shift Facilities Administrator is responsible for overseeing and managing all critical facility operations during the night shift business hours. This role ensures seamless functioning of infrastructure, safety, transportation, cafeteria services, security, and building systems across multiple facilities. The position requires proactive monitoring, quick decision-making, and strong vendor coordination to ensure uninterrupted operations. 1. Facility Operations Management Manage end-to-end administrative and facilities operations across two or more facilities during night shift. Ensure all critical infrastructure (power, HVAC, utilities, UPS) are operational. Conduct periodic facility rounds and audits to identify and mitigate risks. Ensure adherence to SLAs, SOPs, and compliance standards. 2. Building Management System (BMS) / Critical Systems Monitor and manage BMS systems for HVAC, electrical, and utility performance. Track alarms, alerts, and system failures; initiate immediate corrective action. Coordinate with engineering teams/vendors for breakdown resolution. Maintain logs and incident reports for all critical events. 3. Transportation Management Oversee employee transportation operations during night shift. Ensure timely cab availability, route optimization, and vendor performance. Monitor real-time transportation tracking systems. Handle escalations related to safety, delays, or driver issues. Ensure compliance with safety protocols (especially for night travel). 4. Cafeteria / Food Services Supervise cafeteria operations during night hours. Ensure food quality, hygiene, and availability as per company standards. Coordinate with vendors for replenishment and complaint resolution. Conduct hygiene audits and ensure FSSAI / internal compliance adherence. 5. Security Operations Oversee end-to-end security operations across facilities. Monitor access control systems, CCTV surveillance, and incident logs. Ensure deployment and effectiveness of security personnel. Respond to emergencies (fire, medical, safety threats) as first point of contact. Ensure adherence to physical security protocols and audit requirements. 6. Vendor & Stakeholder Management Manage multiple vendors (transport, cafeteria, security, housekeeping, technical). Track vendor performance against SLA/KPIs. Ensure quick turnaround for incidents and service requests. Coordinate with internal stakeholders (HR, IT, Admin leadership). 7. Incident & Escalation Handling Act as the single point of contact (SPOC) for all night shift escalations. Handle emergency situations and ensure timely resolution. Document inciden