Events Operations Manager

About the role

JOB SUMMARY The Events Operations Manager is an integral member of the Advancement Operations team and will be the primary point of contact for a portfolio of Advancement-operated event spaces, including premier, on-campus venues. They will handle reservation requests, approvals, and confirmations for their portfolio of event spaces. They will provide superior customer service to all clients, colleagues, and potential clients. They are responsible for end-to-end service to ensure a seamless event experience for the event hosts and guests, this includes but is not limited to: determining event and meeting needs including A/V, furniture, etc., maintaining a clean and inviting space, liaising with Facilities, Chartwells, ITS, and other on-campus partners to ensure that all meeting and event needs are met in a timely and efficient manner. The Events Operations Manager serves as the technical lead for Advancement-operated event spaces and oversees and provides support for audio/visual and other technical services needed for events and makes recommendations to event clients to ensure they have the necessary technology to achieve their event goals. They support all AV troubleshooting, including videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment and partner with outside vendors as appropriate to ensure equipment is up to date and running optimally. The Manager will develop, maintain, and train student staff on AV resources including, but not limited to guides on the maintenance, operation, and troubleshooting of AV equipment present in the event spaces. The Events Operations Manager will be responsible for the hiring, training, scheduling and overall management of a team of student supervisors and staff that will staff events at all Advancement-operated event venues as well as a team of student employees that will staff the front desk at 300 Mass Ave. This position will collaborate with the team on developing and maintaining consistent and high-level operational standards across all areas. The Events Operations Manager will provide critical feedback and operational understanding with an event and client first focus that will continuously elevate the event experience for all clients, colleagues, leadership, and other community members. This position requires an individual with a high-level of professionalism and exceptional customer service skills as this person will regularly interact with VIPs, senior leadership, external clients and guests, and internal partners and colleagues. The days of coverage for this position are typically Monday through Friday but a flexible schedule is a must as high level/mission critical events may be scheduled in the evenings, on holidays, and weekends.