Customer Service Executive - Reservations

Requirements

• Diploma or equivalent qualification in Logistics, Supply Chain, or related field.
• Preferred individuals with experience using Sysfreight or Cargowise.
• Prior experience in air freight (operations/customer service role) is preferred. Fresh graduates are welcome to apply ; on-the-job training will be provided.
• Familiarity with air freight processes, compliance and procedures.
• Good communication and coordination skills.
• Strong attention to detail and ability to handle multiple shipments simultaneously.
• Proficient in Microsoft Office and freight management systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

Additional Information

We are looking for a detail-oriented and proactive Customer Service Executive to support and manage end-to-end air freight reservation operations. The role involves close coordination with stakeholders, airlines, vendors, and internal teams to ensure timely, compliant, and cost-effective shipment handling. Fresh graduates are welcome to apply , as training will be provided. Operation Hours: 5.5 days work week 0900 - 1800 Mondays -Fridays 0900 - 1200 Saturdays (Alternate upon confirmation) Working Location: Airport Cargo Road Job Descriptions: Booking & Space Reservation, arrange and secure cargo space with airlines, co-loaders Monitor carrier schedules and capacity availability to ensure timely shipment departures. Negotiate and obtain competitive freight rates from carriers and co-loading partners. Confirm bookings and communicate flight details to customers and internal stakeholders. Customer Service & Shipment Coordination and respond promptly to customer inquiries regarding shipment schedules, booking status, transit times, and service options. Provide customers with shipment updates, delays, schedule changes, and operational advisories. Resolving shipment discrepancies, delays, offloads, and service issues. Maintain strong relationships with customers through proactive communication and problem resolution. Documentation & System Management, verify booking information, shipping instructions, and cargo details for accuracy. Prepare and update booking records in the freight management system. Ensure all shipment data, rates, and operational information are accurately recorded and maintained. Coordinate documentation requirements with customers, carriers, and overseas agents. Carrier & Vendor Management. Liaise closely with airlines, co-loaders, and internal team regarding space allocation and shipment movements. Monitor carrier performance and identify alternative routing solutions when required. Ensure adherence to export regulations, compliance requirements, and airline policies . Prepare billing, costing, and job closure documentation , ensuring accuracy and completeness. Support operational improvements and carry out ad-hoc duties as assigned by management.

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Company Intel

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