Group Account Supervisor

About the role

The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship. Primary Job Responsibilities Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand Lead strategic and tactical planning process Demonstrate mastery of brand category and competitive data, including key studies Aggressively monitor and understand the competitive landscape, both strategic and creative Seek opportunities to showcase agency work among current and prospective clients Seek opportunities to grow business within current accounts and into new accounts connected with that client. Demonstrate the fiscal acumen to lead a profitable account Aggressively monitor fee performance to encourage/ensure profitability. Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product Demonstrate ability to adapt to various client corporate cultures. Keeping senior management briefed on account activities Continue to refine skills in strategy and the business planning process Articulate agency POV without being afraid to take a stand Strategically problem solve for discrepancies between client and agency Act as a positive role model for agency at client and industry events Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings Establish credibility with clients at all levels and embody service-oriented attitude Become trusted and integral strategic advisor to the client team Additional Responsibilities Communicate effectively and professionally both internally and externally Demonstrate good problem-solving and interpersonal skills Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately Remain calm despite high pressure situations Project a professional, positive attitude toward peers and clients within the department and the agency Uphold Agency quality standards in servicing the Client Maintain accurate time sheets Foster a positive team atmosphere demonstrating respect for peers and supervisors Assist other members of department/team as needed when workload allows Foster senior level partnerships with creative/account colleagues Understand when it's appropriate to make decisions independently and when to escalate issues/decisions to manager Uphold the Company Values (the 3 E's) in all decisions and interactions In person client travel is required Management Responsibilities Assign work to assure project deadlines are met Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers Monitor, review and approve direct report's time sheets in terms of hours worked on specific jobs Provide constructive and direct ongoing feedback to direct reports Evaluate performance of direct reports and complete and deliver performance reviews Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.