Additional Information
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
Fin is the leading AI Agent for Customer Service. We're now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.
Sales Agent is a new product motion for Fin and a new buyer for us. As an AE on the Customer Agent team, you'll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.
Team and role summary
You'll join a small, dedicated "tiger team" built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.
This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.
This role often operates as a specialist overlay into existing Fin customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.
If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you'll thrive here.
What will I be doing?
Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity
What skills do I need?
Essential
Proven experience running full cycle SaaS sales processes from discovery through close
Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
Ability to synthesize customer feedback into clear product insights and messaging recommendations
High ownership and adaptability in fast-moving environments
Preferred
Experience selling within sales tech or martech ecosystems
Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
Familiarity selling AI-enabled products or automation tools
Experience operating in an overlay or specialist model alongside account owners
Intercom · San Francisco, CA