Supervise the team during service to ensure every guest interaction meets Topgolf's best-in-class standard
Coach and develop team members in real time to build skills, confidence, and accountability
Uphold operating procedures, service standards, and safety protocols throughout every shift
Drive Associate engagement and create an environment where people are proud to work
Run the Operation
Execute opening and closing procedures with consistency and attention to detail
Ensure work rules, compliance standards, and SOPs are followed across the team during your shift
Manage shift flow and adjust in real time when volume, staffing, or guest needs change
Assist with other business functions including team member development, ordering, inventory, facilities, and marketing as needed
Representing the Culture
Demonstrate Topgolf's Core Values in every interaction with guests and the team: Fun, One Team, Excellence, Courage, and Caring
Be the kind of leader your team wants to follow, and your guests remember for the right reasons
Hold yourself and your team to a high standard without losing the energy and fun that makes Topgolf, Topgolf
Perform other operational duties as assigned by your manager
WHY YOU'LL LOVE IT HERE
You'll lead a team in one of the most high-energy guest entertainment environments around
No two shifts are the same, and you'll be challenged and engaged every time you walk in
You'll build real leadership skills with visibility, responsibility, and support from the management team
You'll work somewhere that values the guest experience as much as you do
CORE COMPETENCIES FOR SUCCESS
Being Resilient | You keep your composure, stay solutions-focused, and lead the team through whatever the shift throws at you.
Stay calm and professional under pressure and during high-volume periods on the floor
Recovers quickly when things go off-script and keeps the team focused on what matters
Models' stability and positivity so the team knows how to respond when things get hectic
Approaches obstacles and setbacks as problems to solve, not reasons to slow down
Communicates Effectively | You give clear direction, listen well, and keep your team and guests always in the know.
Communicates shift expectations, role responsibilities, and service standards clearly at the start of every shift
Coaches team members directly and, in the moment, so feedback lands while it's still relevant
Listens to guests and Associates with genuine attention and responds in a way that builds trust
Keeps the management team informed on shift performance, team dynamics, and operational issues
Customer Focus | You set the standard for the guest experience and make sure your team delivers it every single time.
Holds the team accountable for delivering consistently exceptional guest experience throughout the shift
Addresses guest concerns quickly, professionally, and in a way that turns the situation around
Anticipates what guests need and coaches the team to stay one step ahead
Treats every guest interaction as an opportunity to make someone's day and builds a team that thinks the same way
Drives Results | You own the shift, push the team to perform, and take pride in a venue that runs the way it should.
Sets clear performance expectations and holds the team accountable for meeting them every shift
Keeps service standards, cleanliness, and operational execution consistently high throughout the shift
Identifies gaps in team performance or venue operations and addresses them directly and quickly
Takes ownership of shift outcomes, whether things went great or there's something to improve
Min 21.50 - Max 21.50
Position Pay Range
Benefits
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is an equal opportunity affirmative action employer and administers all personnel practices withoutHealth insuranceDental insuranceVision insurance401(k)
Topgolf · Tg - Venue - MT Laurel